Buying

Canceling an Order: What You Need to Know

Canceling An Order What you need to know craple

Order cancelation is a common occurrence in online shopping, and at Craple, we understand that sometimes things don’t work out as planned. If you need to cancel an order, here’s what you need to know.

Timing is Key

Timing is Key

If you want to cancel your order, it’s crucial to do so before we ship it. Our handling time is two days, but we aim to deliver products as soon as possible. Therefore, if you want to cancel an order, you need to act fast.

What Happens If You Cancel After We Ship?

If you cancel your order after we ship it, you will need to wait until the product arrives to request a return, refund, or exchange. At Craple, we offer a 30-day money-back guarantee, so if you are not satisfied with your purchase, you can return it within 30 days of receiving it.

How to Cancel an Order?

If you have an account with Craple, canceling an order is easy. Simply log in to your account, go to your order history, and select the order you want to cancel. From there, you can request a cancelation, and we will take care of the rest.

Here are the steps for cancelling an order on Craple:

  1. Log in to your account on Craple.
  2. Go to your order history and find the order you want to cancel.
  3. Click on the “Cancel” button next to the order.
  4. Select the reason for cancellation from the dropdown menu.
  5. Submit the cancellation request.

If you checked out as a guest, you can still cancel your order by contacting us at contact@craple.com. Please note that customized and personalized products cannot be canceled.

Conclusion

Canceling an order on Craple is a straightforward process, but it’s essential to act quickly to ensure the best possible outcome. Remember, if you miss the cancelation window, you can still request a return, refund, or exchange under our 30-day money-back guarantee.

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