[Last Updated: January, 17, 2024]

Craple Shipping Details

Thank you for choosing Craple. This shipping policy outlines the manner in which we handle the packaging, shipping, and delivery of the items when you visit or make a purchase on our website (https://www.craple.com).

At Craple, our commitment is to deliver superior handmade quality products to our esteemed customers promptly. We provide shipping to a vast array of locations within and beyond our base country.

Important Notice: With the global resumption of activities after the Covid-19 pandemic lockdown, we are progressively reaching our pre-Covid operational efficiency. Some fluctuations in our shipping services and supply channels might be experienced. As a result, depending on your global position, especially if located in previously restricted zones, slight order delays might occur. We are continually refining our processes to ensure timely deliveries across all locations. We urge everyone to remain cautious and safe.

Handling Time

Typically, we dispatch your order within two (2) business days after receiving the payment.

Shipping Time

Shipping duration varies based on the product type and quantity ordered. Bulk orders might require additional time compared to smaller quantities. We always notify our customers regarding this once they confirm their order.

For regular, small quantity orders, products are dispatched a day post payment confirmation. Custom-made or personalized products in minor quantities take between three (3) to five (5) business days to ship.

For large quantities of custom-made or personalized products, the shipping duration can vary. We provide the customer with an estimated shipping time upon order confirmation.

Shipping Charges

Craple offers handmade pure brass antique products to selected countries. Shipping costs vary across these nations due to the diverse range of courier services and location-specific charges.

For certain items like below-value or heavy-weight products (e.g., compasss, vintage KeyChain, Telescope and other not necessarily heavy products), a standard shipping fee of $14.99 is applied. This fee aids us in managing the logistics costs. To ascertain the shipping fee for individual products, we advise customers to review their order summary.

Our shipping fees for antique products on craple.com begin at $7.99. It’s crucial to understand that these charges are not hidden fees but are applied to products following our transparent shipping policy.

International Shipping Delivery Times and Return Policies

CountryHandling TimeEst. Delivery Time (IndiaPost)Est. Delivery Time (ShipGlobal)Est. Delivery Time (Aramex)Est. Delivery Time (FedEx)Return Policy
Germany1-2 Days8-12 Days30 Days
China1-2 Days5-11 Days4-8 Days30 Days
Greece1-2 Days6-16 Days30 Days
Mexico1-2 Days7-15 Days4-8 Days30 Days
South Africa1-2 Days10-20 Days7-10 Days30 Days
Australia1-2 Days5-15 Days30 Days
Saudi Arabia1-2 Days5-11 Days4-8 Days30 Days
Philippines1-2 Days10-15 Days4-8 Days30 Days
United States1-2 Days7-10 Days30 Days
United Kingdom1-2 Days6-9 Days30 Days
Canada1-2 Days10-15 Days10-15 Days30 Days
France1-2 Days11-16 Days30 Days
Italy1-2 Days13-18 Days4-8 Days30 Days
Spain1-2 Days14-19 Days4-8 Days30 Days
Japan1-2 Days15-22 Days30 Days

For a detailed understanding of our IndiaPost shipping options, you can review the IndiaPost Tariff Plan here. To determine the estimated delivery time and get a precise shipping cost for your location, please utilize the IndiaPost Shipping Calculator available here. This will provide you with comprehensive information on International Air Parcels charges and delivery timelines.

Why We Do Not Offer Free Shipping?

We previously provided free shipping, but due to the varying shipping charges across countries, we discontinued it. By allowing our customers to choose their preferred shipping service, they can make informed decisions based on their urgency and budget.

When customers add products to their cart and proceed to the checkout page, they are presented with shipping service options, complete with associated costs and estimated delivery times.

For those customers who prioritize cost-savings over speed, IndiaPost is our recommended choice given its affordability. However, for customers needing quicker deliveries, we offer a range of premium courier options such as FedEx, DHL, ShipGlobal, BlueDart, DTDC, and more. Although these services come with a higher price tag, their delivery speed is unmatched.

To further clarify, the reason behind not embedding shipping charges within product prices is the variation in shipping rates for different destinations. For instance, shipping to the USA via IndiaPost costs approximately $14.99, while the same service to the Philippines costs about $8 for products weighing under 500g. By itemizing shipping, customers benefit from clearer pricing, allowing them to order multiple products while paying the actual shipping charges.

Packing

How does Craple ensure my items are packaged safely?

At Craple, we recognize the importance of secure packaging to ensure your items reach you in pristine condition. We utilize premium packaging materials, taking the utmost care to prevent damage during transit. We are committed to ensuring that your orders arrive in the best possible condition, reflecting the high-quality standards we uphold.

Craple does not/cannot Ship to My Area. Why?

There could be a few reasons why Craple might not be shipping to your particular location:

  1. Legal Restrictions: There might be existing legal limitations that prevent specific products from being shipped to your location.
  2. Courier Availability: Our shipping partners might not have a reliable presence or service in your area.
  3. Logistical Challenges: Certain remote or less-accessible locations might pose logistical challenges that prevent deliveries.

To determine if a particular product can be shipped to your location, please enter your pin code on the product or cart page. If you encounter any difficulties or have further questions, don’t hesitate to reach out to us. Email: contact@craple.com

Estimated Delivery Time

Items are usually shipped within the timeframe displayed on the checkout page. However, various factors can influence the exact delivery time, such as natural calamities or customs clearance delays.

International Shipping

Craple proudly caters to an international clientele by partnering with reliable courier services tailored for specific regions. We currently serve countries such as Australia, Canada, China, France, Germany, Greece, Italy, Japan, Mexico, Philippines, Saudi Arabia, South Africa, Spain, United Kingdom, and the United States.

For details on whether we can ship to your specific location, please input your pin code on the checkout page.

Returns

Unfortunately, we do not have dedicated courier partners for product returns. Customers are responsible for sending their returns through a reliable and trackable courier service to our office address. For more details on our return and refund policy, please refer to the dedicated section on our website.

Office Location
Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, India.

If any aspect of Craple’s shipping policy remains unclear or if further information is needed, please contact us via email or Facebook with the subject “Shipping Policy Query.”