Shipping Policy

[Last Updated: July 15, 2024]

We collaborate with a range of trusted carriers to provide a seamless and efficient shipping experience for our customers. The exact shipping charges are calculated at checkout based on the number of items, their type, weight, and dimensions. This shipping policy outlines the manner in which we handle the packaging, shipping, and delivery of the items when you visit or make a purchase on our website (https://www.craple.com).

Important Notice: With the global resumption of activities after the Covid-19 pandemic lockdown, we are progressively reaching our pre-Covid operational efficiency. Some fluctuations in our shipping services and supply channels might be experienced. As a result, depending on your global position, especially if located in previously restricted zones, slight order delays might occur. We are continually refining our processes to ensure timely deliveries across all locations. We urge everyone to remain cautious and safe.

Handling Time

Typically, we dispatch your order within two (2) business days after receiving the payment.

Shipping Time

  • Shipping duration varies based on the product type and quantity ordered.
  • Small orders: Dispatched a day post payment confirmation.
  • Custom-made products (minor quantities): 3-5 business days.
  • Bulk custom-made orders: Shipping time provided upon order confirmation.

Shipping Charges

  • Our shipping fees for antique products on craple.com begin at $7.99.
  • Shipping costs vary across these nations due to the diverse range of courier services and location-specific charges.

Weight-Based Shipping

  • We offer weight-based shipping, ensuring customers pay only the actual cost.
  • The best shipping service is selected for each country (e.g., USPS for the USA).
  • Customers can add multiple products and will be charged based on total order weight.
  • Every product page includes shipping details, weight after packing, and dimensions after packing for customer convenience.

Our Courier Partners

We work closely with a selection of reputable courier partners to facilitate the smooth and reliable delivery of your orders. These partners include renowned names such as ShipGlobal, Aramex, FedEx, DHL, USPS, Royal Mail, Correo Express, DPEX, Canada Post, GLS, DPD, EVRi, and Colissimo. Depending on your location, you will see available shipping services tailored to ensure your package arrives swiftly and securely.

Estimated Delivery Times & Return Window

Below is a detailed table outlining the estimated delivery times for various countries based on our shipping partners. Please note that our handling time is 1-2 days for all orders, and our return window is 30 days for every product.

COUNTRYEDD (USPS)EDD (ROYAL MAIL)EDD (DHL)EDD (SHIPGLOBAL)EDD (ARAMEX)EDD (FEDEX)
Germany8-12 Days10-16 Days
China13-18 Days4-8 Days
Mexico4-7 Days13-18 Days4-8 Days
South Africa13-18 Days4-7 Days
Australia4-7 Days8-12 Days
Saudi Arabia7-10 Days4-8 Days
Philippines13-18 Days4-8 Days
United States7-12 Days4-7 Days
United Kingdom7-10 Days
Canada4-7 Days8-12 Days4-7 Days
France11-16 Days
Italy13-18 Days4-8 Days
Spain14-19 Days4-8 Days
Japan15-22 Days
Netherlands7-10 Days

By collaborating with these trusted courier partners, we ensure that your orders are delivered efficiently and reliably.

Why We Do Not Offer Free Shipping?

  • Customers can choose their preferred shipping service based on cost and urgency.
  • When customers add products to their cart and proceed to the checkout page, they are presented with shipping service options, complete with associated costs and estimated delivery times.
  • By not embedding shipping charges in product prices, customers benefit from clearer pricing, allowing them to order multiple products while paying the actual shipping charges.

Are There Any Hidden Charges or Fees?

Customers will see the product price on the product page and the final price, including shipping charges, on the checkout page. No additional charges are taken from our customers beyond these clearly stated costs.

How does Craple ensure my items are packaged safely?

  • We use premium packaging materials to ensure items arrive in perfect condition.
  • Secure packaging prevents damage during transit, reflecting our high-quality standards.

Craple does not/cannot Ship to My Area. Why?

There could be a few reasons why Craple might not be shipping to your particular location:

  1. Legal Restrictions: There might be existing legal limitations that prevent specific products from being shipped to your location.
  2. Courier Availability: Our shipping partners might not have a reliable presence or service in your area.
  3. Logistical Challenges: Certain remote or less-accessible locations might pose logistical challenges that prevent deliveries.

To determine if a particular product can be shipped to your location, please enter your pin code on the cart or checkout page. If you encounter any difficulties or have further questions, don’t hesitate to reach out to us. Email: contact@craple.com

Customs Duty and Tax Charges

Customers are responsible for any customs duty, tax charges, or other fees imposed by their country for receiving the parcel. These charges are not included in our pricing and must be paid by the customer upon delivery.

Why Custom Duty Charges?

Custom duty charges are imposed by the government of the receiving country on imported goods. These charges are meant to regulate and control the import of goods into the country, ensuring fair trade practices and protecting domestic industries.

When a product is shipped internationally, it may be subject to these custom duties, taxes, and other fees as it crosses borders. These charges vary depending on the destination country, the value of the goods, and the nature of the items being imported.

Why Craple Is Not Responsible for These Charges?

Craple is not responsible for custom duty charges because these are fees mandated by the government of the destination country. These charges are beyond our control and are determined by the customs regulations of each country.

Customers are responsible for paying any customs duties and taxes required to receive their package. We recommend checking with your local customs office to understand the specific charges applicable to your order. By being informed about these potential costs, you can avoid any surprises when your shipment arrives.

Returns & Refund

  • Returns are accepted at no cost if there is a valid reason.
  • We recommend customers make a video before unpacking the product as proof in case of damage.
  • Free returns and exchanges are provided if the product is damaged.
  • Without a valid reason, free international returns, exchanges, or refunds are very challenging and expensive.
  • Product appearance may slightly vary due to its handmade nature and brass polish variations under different lighting and screen settings.
  • Customers can request the shipping invoice for their records.
  • Once we receive the product, we will initiate the refund through the provided payment method such as PayPal or Payoneer. If possible, we will process refunds through our payment partners, Razorpay or Stripe.

For more details on our return and refund policy, please refer to the dedicated section on our website.

Office Address
Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, India.

If any aspect of Craple’s shipping policy remains unclear or if further information is needed, please contact us via email or Facebook with the subject “Shipping Policy Query.”