Buying

Where’s My Order? Get Help with a Missing Item on Craple

missing item

At Craple, we strive to ensure that all orders are delivered promptly and in good condition. However, if you’re experiencing an issue where your item hasn’t arrived yet, we’re here to help. Here are the steps you can take to get help with an item that hasn’t arrived:

Step 1: Check the Tracking Information:

When your item is shipped, we’ll provide you with tracking information. Check the status of your package using the tracking information to see if it’s still in transit or has been delivered. You can access the tracking information by logging in to your account and clicking on the order details.

here are the steps to track your order on Craple:

  1. Log in to your account on our website.
  2. Go to the “My Orders” section of your account.
  3. Find the order that you want to track and click on it.
  4. Locate the “Track” button next to the order ID and click on it.
  5. You’ll be redirected to the shipping service provider’s website, where you can view the tracking information for your package

Step 2: Contact the Shipping Carrier:

If the tracking information indicates that the package has been delivered, but you haven’t received it, contact the shipping carrier to file a claim. They may be able to provide additional information and assistance in locating the package.

Step 3: Contact Our Customer Service:

If you’re still unable to locate your package, contact our customer service team through our website. Provide us with your order number and tracking information, and we’ll investigate the matter further. We may need to file a claim with the shipping carrier or send a replacement item.

Here are the steps to contact Craple’s customer support:

  1. Click on the “Help” button at the top-right corner of the website or visit the following URL: https://www.craple.com/contact-us/.
  2. You will find the customer support number (+91) 1332-353232 on that page.
  3. You can create a support ticket by filling out the form provided on the contact us page.
  4. You can also get personal customer support on your WhatsApp by messaging us at (+91) 8445323452.
  5. Alternatively, you can fill out the contact form or send an email to us (contact@craple.com) with all your order details, including the order number and product name.

Note: We may ask for some details for order confirmation purposes.

We understand that it can be frustrating when an item doesn’t arrive as expected, and we’re committed to resolving any issues as quickly and efficiently as possible. By following these steps, you can get the help you need to ensure that your item is delivered to you.

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