Last Updated: December 24, 2023

At Craple, we acknowledge how disheartening it is when online purchases are not to our satisfaction. Therefore, we offer our customers friendly return and refund policies for items purchased from us. Of course, within reason. If you are dissatisfied with your purchase, kindly review our return and refund policy to see how to resolve the issue.

Kindly read through the product description with care before confirming an order.

Interpretation and Definitions

Interpretation

Words that begin with a capital letter have defined meanings within the following conditions. Going forward, regardless of how they appear (in either singular or plural forms), the following have the same meaning.

Definitions

For Craple’s Return and Refund Policy:

  • Henceforth, either “the Company”, “We”, “Us”, or “Our” refers to Craple Shop No. 7, Dehradun Road, Rampur Roorkee – 27667 for the purpose of this Agreement.
  • The pronoun “You” or “Your” refers to the individual(s) accessing and, or using the Service or the Company; or any other legal entity on whose behalf the individual accesses or utilizes the Service, as applicable.
  • The term “Good(s)” or “Product(s)” refers to the items available for sale on the Service.
  • The term “Order” refers to a request for you to purchase goods from us.
  • The term “Service” refers to the Website.
  • The term “Website” refers to Craple (accessible via https://www.craple.com).

Conditions for Returns

For the Goods to qualify for a return, kindly ensure that:

  • The Goods were purchased and received in not more than 30 days.
  • The Goods remain in their original packaging.

If you received:

  • Damaged Goods
  • Incorrect Goods
  • Incomplete Goods

If you received Goods under any of the conditions stated above, You must contact Us via message. You should send a message containing images of the Goods received to Our customer care within 24 hours of receipt of Goods. To reach us, send an email to:

We shall schedule and communicate an acceptable method of return to you. Upon return of the Goods, it will undergo a thorough quality check to determine that any quality issue is our responsibility and not due to mishandling/abuse of the Goods. As soon as the returned Good is determined to be unused and in its original packaging, one of the following shall occur:

  • In the case of damaged goods, you will receive a replacement of the damaged Goods with intact Goods.
  • In the case of incorrect Goods, You will receive a replacement with the correct Goods.
  • Or
  • An exchange of the damaged/incorrect Goods for one of your choice that has an equivalent value.
  • You will receive a refund of the payment you made.
  • In the case of incomplete/missing items in a package, you will receive the missing parts after verification.

If you received:

  • Incorrect size
  • Goods not up to the perceived quality

We ensure that only the finest of our handmade pure brass antique products gets delivered to our customers after a thorough quality assurance process. Nevertheless, because these are handcrafted products, bear in mind that chances for minute differences in finishing and appearance exist. Things like the colors of products seen on the Website may have slight variations due to your display screen, although the colors stay as true to the product colour as possible.

Nonetheless, kindly send us a mail with details within seven (7) days of delivery if the product does not satisfy you. We shall schedule and communicate an acceptable method of return to you. Upon return of the Good, it will undergo a thorough quality check to determine that there has not been mishandling/abuse of the Goods. As soon as the returned Good is determined to be unused and in its original packaging, one of the following shall occur:

An exchange or refund.

In the case of a refund, we will deduct a percentage from the order value.

  • Please note that only product charges are refundable. Delivery charges are non-refundable for items without defects, missing accessories, or damages.
  • Only unused/undamaged/unaltered products are eligible for refunds.
  • Use the Craple branded packaging to return the product in its delivered condition, along with all accessories and tags.
  • Products returned without original documentation will be rejected.
  • Before returning a Product, take photographs for your records.

Conditions for Unacceptable Returns

  • Goods under the following conditions are not eligible for returns:
  • Goods that are custom-made to your specifications or have visible personalization.
  • Products whose nature makes them unsuitable for returns or the expiry being close or past.
  • Goods are unsuitable for returns because they compromise health and hygiene standards.
  • Products that mix, blend, or meld with other items due to their nature in a manner that they become inseparable after delivery.

Craple reserves all rights to refuse the return of any product that does not check all of the return conditions stated above at our sole discretion.

  • The following are conditions under which Goods charges are not refundable:
  • Goods bought while on sale cannot be refunded.
  • Only Goods purchased at the regular price are refundable.
  • This exclusion may not apply to you if it is not permissible by applicable law.

Returning Goods

  • You bear the cost and risk of returning the Goods to Us.
  • You should send the Goods via a mail service to the following address:
    Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, INDIA
  • We will are not liable if goods get damaged or lost in the return shipment.
  • We strongly recommend the use of an insured, trackable mail service.
  • We cannot issue a refund when lacking proof of received return delivery or an actual receipt of the Goods.

Your Order Cancellation Rights

You reserve the right to cancel Your Order within Thirty (30) days without stating any reasons for regular Goods. To qualify for the cancelation of an Order:

  • The deadline is Thirty (30) days beginning on the date You receive the Goods
  • Or on the date the third party You appointed, who is not the carrier, takes possession of the delivered Product
  • If the Order has exceeded the Thirty (30) days limit, We can no longer cancel it For custom-made or personalized Products
  • Call or send an email within 48 hours to cancel custom or personalized Products.
  • After 48 hours, there will be no cancellation.

To cancel an Order, inform Us of Your decision in clear terms through a call or an email. Place a call or direct an email to the contacts below:

You will receive a reimbursement from us no later than thirty (30) days from the day we take possession of the returned Goods.

  • The means of payment you utilized in paying for the Order is the same means through which you will receive your reimbursement.
  • Reimbursement bears no additional or hidden fees for you.

Custom/personalized Product Order

Custom or personalized Products are those Products specifically made or altered to suit your taste or needs on your request, different from other products available for sale on Our Website. For instance, embossing, carving, engraving, printing, stamping, or etching. The following are applicable to file a claim for such Products:

  • Such Product Orders are non-cancelable, non-refundable, non-returnable, and not exchangeable due to the personalization of content on them.
  • Notify us via a call or an email of any defect or damage to the delivered goods.
  • In the case of an incorrect custom/personalized Product or receipt of damaged Goods with proof, we will replace such Product(s).
  • The Product packaging, original documentation, and, if applicable, certificates of authenticity and appraisal should all return with the Product.
  • We reserve the right to reject items without their appropriate tags, accessories, and original documentation.

Bulk Orders

We consider Orders with a value of $300 and above to qualify and fall under the bulk order category. The following are applicable to file a claim for such Products:

  • Return and refund policies do not apply to these bulk Orders for any reason.
  • We will replace Damaged or defective products.
  • Because Our Products are handmade, custom or personalized bulk Orders will take more time to be ready.
  • Relative to the bulk order volume, shipping may take extra time.

Gifts

The following are applicable to file a claim for returns on gifts:

  • You are eligible to receive a gift credit on the value of your return if you return Goods marked as a gift when purchased and shipped directly to You.
  • The Product packaging, original documentation, and, if applicable, certificates of authenticity and appraisal should all return with the Product.
  • Once the Product is confirmed to be unused and unaltered on return, we will mail a gift certificate to you.
  • We will send a refund to the gift giver on Goods not marked as gifts on their purchase or if the giver shipped the Order themselves to give you.

Send Us a Message

If you have any questions about our Returns and Refunds Policy, kindly contact us: