How Craple Shipping Works

Q: Q2. Why is delivery to some countries slower than others?

- Countries with more direct flights from India usually get faster deliveries (7–10 days). - Countries with fewer flights or more connections can take longer (up to 18–19 days).

Q: Q5. Do I have to pay customs duties or taxes?

Some countries charge import duties, VAT or other taxes on international parcels. - These charges are decided by your country’s customs office , not by Craple. - In most cases, the buyer is responsible for these charges. For more information, please read our Tariffs & Duties Policy and Shipping Policy .

Posted by

Mr. Siraj

December 4, 2025

On December 4, 2025

We ship our handcrafted products from Roorkee, India to many countries around the world.
This page explains, in very simple language, how our shipping system works from our workshop to your home.

If you want to read our full legal policy, please see our Shipping Policy (recommended for detailed rules).

1. From Your Order to Your Door – Full Process

Here is how your order moves step by step:

Step 1 – Order Received & Address Check (Handling Time: Up to 2 Days)

As soon as you place an order, our team starts working on it.
We verify your delivery address and order details.
This happens during our handling time of up to 2 business days.

Step 2 – Processing Your Product

We check if your product is:
- Ready to dispatch, or
- Made-to-order (needs fresh making).
Based on this, we prepare your product for shipment.

Step 3 – Quality Check (QC)

Before packing, every item goes through a quality check. We check:

Finish and polish
Function (timer, compass, magnifier, etc.)
Any defects or damage

Only products that pass QC move to the packing stage.

Step 4 – Secure Packaging

We take packaging very seriously, especially for delicate and fragile items.

Fragile items → extra protection, bubble wrap, layers and inner box.
Other items → safe standard packing.
Outer box → strong enough for international travel.

Our goal is simple: your product should reach you safely without damage.

Step 5 – Handover to Shipping Partner (Roorkee to Airport)

After packing, we generate the shipping label.
We hand over the parcel to our pickup partner.
From Roorkee to the international airport usually takes 24–48 hours.
At the airport, export processing and security checks are completed.
Then your parcel is sent to your destination country.

Step 6 – International Transit

Once your parcel leaves India, tracking will show statuses like:

“In transit”
“Departed from origin”
“On the way to destination country”

This means your parcel is travelling internationally, often via one or more connecting airports.

Step 7 – Customs in Your Country

When the parcel reaches your country, it goes to customs.

Important points:

Every country has its own customs rules and speed.
Usually, parcels clear in 1–2 days, based on our experience.
Sometimes customs may hold a parcel longer for inspections.
Customs authorities may apply duties, taxes, or fees (varies by country and order value).

For full details, please refer to our Tariffs & Duties Policy and Shipping Policy.

Step 8 – Local Courier & Final Delivery

After customs clearance, your parcel is handed over to a local delivery service. For example:

USA: USPS, UniUni
UK: Royal Mail
Canada: Canada Post
Australia: Australia Post
Europe & others: DHL, FedEx, DPD, GLS or similar partners

This local courier then delivers the parcel to your home, office, or other address you provided.

2. Standard vs Premium (Express) Shipping

We mainly offer Standard Shipping and, on request, Premium/Express Shipping.

Standard Shipping

Free standard shipping to selected countries (like USA, UK, Germany, France, etc.).
We choose the most reliable carrier for your address.
Delivery time depends on flights, customs, and local courier.

Premium / Express Shipping (For Example: FedEx)

Available on request (extra cost).
Same process, but:
- Transit is faster.
- Usually handled fully by one premium courier (for example, FedEx) from Roorkee to your door.
Ideal if you need the product urgently.

3. Why Delivery Times Are Different for Each Country

Not all countries receive parcels at the same speed. Here is why:

More direct flights = faster delivery
Countries like USA, UK, Germany, France, Italy, Netherlands, and Austria have more flights from India, so parcels reach faster.
Fewer or indirect flights = slower delivery
Some countries may require connecting routes or fewer flights, so delivery can take longer.
Customs time is different in each country
Some customs departments are very fast, some take extra time.
Local courier speed & local holidays
Public holidays, weather, strikes or busy seasons (like Christmas / New Year) can also impact final delivery.

4. Country-wise Estimated Delivery Time (Standard Shipping)

These are estimated business days (Monday–Friday, excluding holidays in India and destination country).
Actual delivery time may vary.

Country Delivery Time Table

Destination Country	Approx. Delivery Time (Business Days)
USA	7–10 days
United Kingdom (UK)	7–10 days
France	7–10 days
Germany	7–10 days
Italy	7–10 days
Netherlands	7–10 days
Austria	7–10 days
Canada	8–12 days
Australia	8–12 days
Poland	11–16 days
Spain	14–19 days
Other countries (on request)	Will be shared at the time of quote

If your country is not listed here, please contact us. In many cases, we can still ship and will send you a custom shipping quote and delivery estimate.

5. Tracking Your Order

After your order is shipped, we send you an email with tracking details.
You can click the link and see:
- Where your parcel is now
- When it left India
- When it reached your country
- Delivery attempts (if any)

If you have any problem understanding the tracking, you can always email us.

6. Simple FAQs (Frequently Asked Questions)

Q1. My tracking shows “In Transit” for many days. Is it normal?

Yes, it can be normal. Sometimes parcels stay in transit while moving between airports or while waiting for customs. If it remains unchanged for a very long time, you can contact us and we will check with the carrier.

Q2. Why is delivery to some countries slower than others?

– Countries with more direct flights from India usually get faster deliveries (7–10 days).
– Countries with fewer flights or more connections can take longer (up to 18–19 days).

Q3. What if my parcel is marked “Delivered” but I did not receive it?

Please first:

– Check with neighbors or building security.
– Check outside areas like porch, gate, reception or mailroom.
– If you still cannot find it, contact us. We will speak to the courier and request Proof of Delivery.

Q4. What if my item is damaged when I open the box?

Please:

1. Take clear photos or a short video of:

– Outer box
– Inner packing
– Damaged product

2. Email us within 7 days of receiving the parcel.

We will review and help you with a solution (replacement or refund) according to our Return & Refund Policy.

Q5. Do I have to pay customs duties or taxes?

Some countries charge import duties, VAT or other taxes on international parcels.

– These charges are decided by your country’s customs office, not by Craple.
– In most cases, the buyer is responsible for these charges.

For more information, please read our Tariffs & Duties Policy and Shipping Policy.

Q6. What happens if I refuse to pay customs charges?

If you refuse to pay customs duties or taxes:

– The parcel may be returned to India or destroyed by the courier/customs.
– In such cases, we cannot provide a refund or replacement, as explained in our Shipping Policy.

Q7. Do you ship to countries not listed on this page?

Yes, in many cases we can.

Please email us with your country and address. We will calculate shipping charges and expected delivery time for you.

7. Need Help?

If you have any questions about shipping, tracking, or delivery:

📧 Email: contact@craple.com
🏪 Address: Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, India.